Frequently Asked Questions
SHIPPING AND DELIVERY
At Paade Mode, we offer worldwide delivery. Delivery times may vary depending on your location. To ensure a smooth delivery experience, kindly verify that your delivery address is accurate, includes the correct postal codes, and includes a reachable phone number for potential coordination with our delivery partners.
For European destinations, our regular service typically delivers within 4-5 business days. Outside of Europe, you can expect delivery in approximately 5-7 business days.
Shipping costs vary based on the destination country. For European Union countries,shipping is €18, while for the rest of the world, it's €28.
At Paade Mode, we're committed to delivering your items promptly. Here's what you can expect:
In-Stock Items: We typically ship items that are currently in stock within 1–4 business days. Please note that we do not process shipments on weekends and public holidays.
Out-of-Stock Items: If you've got your eye on an item that's temporarily out of stock, don't worry. Depending on availability, you can still place an order. The production time for out-of-stock items is approximately two weeks, followed by standard delivery times.
Rest assured, we strive to get your order to you as efficiently as possible. If you have any questions or concerns about your specific order, feel free to reach out to our customer service team for assistance.
RETURNS AND EXCHANGES
If you're a consumer who has bought a product for personal use and wish to initiate a return, please follow these simple steps:
1. Contact Customer Service: Reach out to our dedicated customer service team by emailing us at cs(at)paademode.com within 14 days from the day following the delivery of the product(s).
2. Approval Process: Our customer service team will review your request and, upon approval, provide you with detailed return instructions via email.
3. Refund Eligibility: Please keep in mind that our return policy covers regular-priced items for refunds. Unfortunately, sale items are not eligible for refunds.
Return costs are at the buyer's expense.
Yes, we have a size chart available. You can find it here. Feel free to refer to it to ensure the perfect fit. If you have any further questions or need assistance, don't hesitate to reach out to our customer support.
Paade Mode is committed to sustainability and eco-friendliness in its products. We prioritize using environmentally friendly materials and ethical production processes to minimize the impact on the planet. From organic fabrics to responsible manufacturing practices, Paade Mode strives to create fashion that not only looks good but also aligns with eco-conscious values. We are taking steps to contribute to a more sustainable and ethical fashion industry, making us a great choice for those who prioritize environmentally friendly options.
PAYMENTS AND BILLING
Explore our diverse range of secure payment options, allowing you to select the one that aligns with your preferences.
We welcome Visa, Visa Electron, and Mastercard, empowering you to make choices that best fit your needs.
At Paade Mode, we take the security of your payment information seriously. Our website employs robust encryption measures to ensure that your personal and payment details are kept safe and secure. You can shop with confidence, knowing that your information is in good hands.
All products on www.paademode.com are displayed at their full price, which cannot be altered to decrease international custom fees.
Customs or import duties are applied when a parcel reaches the destination country. The recipient of the parcel is responsible for paying these charges. Paade Mode has no control over the amount of these costs. Custom policies and import duties vary from country to country. If a parcel is detained by customs, the delivery can be delayed, and extra charges can be applied, which are out of our control.
For more information and specific amounts, please contact your local customs office.
At Paade Mode, we're here to assist you whenever you need help.
You can easily get intouch with our dedicated customer support team through the following means:
For inquiries and assistance, please email us at email@example.com.
Alternatively, you can reach us by phone at +371 26123613.
Our customer support hours are Monday to Friday (excluding public holidays) from 10:00 AM to 5:00 PM (EEST time).
PRIVACY AND SECURITY
Your privacy matters to us. At Paade Mode, we do not share your data with third parties. Rest assured that your information is treated with the utmost confidentiality and is used solely for order processing and improving your shopping experience with us.
PROMOTIONS AND DISCOUNTS
Registering for our newsletters and exclusive offers is a straightforward process. Kindly navigate to the homepage of our website, proceed to the bottom section, where you will find an option to subscribe. Enter your email address, select the subscribe option, and you will be seamlessly added to our mailing list. This ensures that you stay informed about our latest collections, exclusive promotions, and noteworthy updates.
PRODUCT CARE AND MAINTENANCE
To maintain and care for your Paade Mode garments, refer to the care instructions sewn into each item.
Additionally, you can find extra care tips for the garments here.
ORDER STATUS AND TRACKING
For international orders within the European Union, keep tabs on your package by entering the tracking number here.
For orders beyond the European Union, track your parcel's journey by entering the provided tracking number here.
For orders delivered in the Baltic States, track your parcel’s journey by entering the tracking number here.
COLLABORATIONS AND PARTNERSHIPS
For inquiries about potential partnerships, feel free to connect with our Sales Manager, Liva, by sending her an email at liva(at)paademode.com.