Returns & Exchanges

Return process at Paade Mode.

Initiating a Return

If you wish to return a product purchased for personal use, follow these steps:

1. Inform Customer Service:

Contact our customer service at cs(at)paademode.com within 14 days from the day following the delivery.
Submit your return request.

2. Approval and Instructions:

If your return request is approved, our customer service will provide detailed return instructions via email.

Conditions for Returns or Exchanges

For a successful return or exchange, please ensure:

Products have not been washed or used, except for reasonable wear and tear during examination.
Products are returned in the original packaging with manufacturer's tags attached.

Note: Only regular-priced items are eligible for refunds; sale items are non-refundable.

Refund Process

1. Upon receiving your returned items, you'll receive a confirmation email.
2. Your refund will be processed within 28 days from the date of receiving your package.

Important: Shipping costs and return costs are non-refundable.

Refund Rejection

We reserve the right to reject a return or refund if:

Products were not authorized for return.
Products are not in acceptable return condition or have inadequate packaging.
The care required to return the products in good condition is not exercised.

Reminder: Only regular-priced items are eligible for refunds; sale items are non-refundable.

Contact us for assistance

If you need assistance with returns or exchanges, reach out to our customer service at cs(at)paademode.com or call us at +371 26123613, Monday to Friday (except public holidays), between 10:00 a.m. and 5:00 p.m. (GMT+3).